RETURN REFUND OR CANCELLATION POLICY

Offering a smooth and hassle-free experience to you is our top priority. If for some reason you are not completely satisfied with the product(s) you’ve received, we are happy to accept returns and issue refunds/replacements. Please read the information on this page for guidance and instructions on returning your products.

How do I know if an item is eligible for a return?

We offer a 10-day no-questions-asked return policy, i.e., you can place a return request within 10 calendar days of receiving your order, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact.

However, there are certain exceptions to this policy wherein we will not be able to process a return and refund your money:

• Certain products for which the product page explicitly states as “Final Sale”. We recommend you read the product-specific return policy on each product’s page on our website.
• Any returned item that is received in damaged condition, or with parts missing, or is not in its original condition.
• Any item where the return request is initiated more than 10 days after delivery.
• Only regular priced items may be refunded. Items purchased during Sale events or using discount codes are not eligible for refund or exchange.
• Please note, partial return or refund is allowed only once per order.

What is the process to return a product?

To return an item:

• - Fill: Return & Replacement Form
• - Enter email address (associated with your order)
• - Enter the order ID in the subject.
• - Select Type" Return/Replacement Request

Post Submission of your request you will get a return tracking number within 2-3 working days. Please follow below-given instructions to avoid rejection of your return/replacement request:

• - Once your return requested will be submitted, our courier partner will contact you to schedule a reverse pickup.
• - Please place the item securely in its original packaging (product should be unused) with Proof of purchase (Invoice sent with the order).
• - Once your return is received, our operations team will inspect each product and approve the refund. Please allow 2-4 days for the processing of returns.

Once the return is approved, then your refund will be processed in the following manner:

• For prepaid orders, a credit will automatically be applied to your original method of payment.
• For cash-on-delivery orders, you will receive a store credit in the form of a discount voucher that will be valid for a period of 1 year on future purchases.

Please note: The entire value of the discount code must be consumed in one single order, and it cannot be applied across multiple orders.

Please Note: Shipping charges, COD charges, custom packaging, etc. will not be eligible for a refund.

Also, any discounts/promotion which is cart value-based will be reversed if any item from the order is refunded.

What if I have received a damaged product?

We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request within 10 calendar days of receiving your order. On submitting details of the damaged item, once the refund request is approved, we will provide a free replacement/refund as applicable. Please mention your order number when you reach out to us on hello@aviliving.in

What about cancellations?

The order can be canceled before dispatch. Once the order is in transit, the cancellation policy will apply.

QUESTIONS?

If you have any questions concerning our refund & return policy, please contact us at hello@aviliving.in or call on +91 180 2649456 (from Monday to Saturday 10 am to 6 pm) or Whatsapp us on +91 910712003.