Avira Home is now AVI Living
Offering a smooth and hassle-free experience to you is our top priority. If for some reason you are not completely satisfied with the product(s) you’ve received, we are happy to accept returns and issue refunds/replacements. Please read the information on this page for guidance and instructions on returning your products.
How do I know if an item is eligible for a return?
We offer a 10-day no-questions-asked return policy, i.e., you can place a return request within 10 calendar days of receiving your order, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact.
However, there are certain exceptions to this policy wherein we will not be able to process a return and refund your money:
What is the process to return a product?
To return an item:
Post Submission of your request you will get a return tracking number within 2-3 working days. Please follow below-given instructions to avoid rejection of your return/replacement request:
Once the return is approved, then your refund will be processed in the following manner:
Please note: The entire value of the discount code must be consumed in one single order, and it cannot be applied across multiple orders.
Please Note: Shipping charges, COD charges, custom packaging, etc. will not be eligible for a refund.
Also, any discounts/promotion which is cart value-based will be reversed if any item from the order is refunded.
What if I have received a damaged product?
We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request within 10 calendar days of receiving your order. On submitting details of the damaged item, once the refund request is approved, we will provide a free replacement/refund as applicable. Please mention your order number when you reach out to us on firstname.lastname@example.org
What about cancellations?
The order can be canceled before dispatch. Once the order is in transit, the cancellation policy will apply.
If you have any questions concerning our refund & return policy, please contact us at email@example.com or call on +91 180 2649456 (from Monday to Saturday 10 am to 6 pm) or Whatsapp us on +91 910712003.